Kodak Highlights Service and Support at Customer Engagement Technology World 2011

SAN FRANCISCO, April 27 — Kodak showcases comprehensive service and support offerings for kiosk and other self-service technology during Customer Engagement Technology World (CETW) 2011 at the Moscone Center in San Francisco, Apr. 27-28 (Booth #804). The event targets retailers, manufacturers, marketers, kiosk solutions providers and digital signage professionals. Kodak will talk with attendees about the benefits of professional installation, remote monitoring and managed services, which include increased uptime, improved operational efficiencies, and higher customer satisfaction.

KODAK Service and Support has completed more than 100,000 kiosk installations worldwide, working strategically with retail developers to increase overall customer satisfaction. Services to support Kiosk and other digital signage companies include:

* site surveys,
* set-ups and installations,
* remote monitoring,
* managed services,
* supply chain support,
* one-call service for all Kodak and OEM equipment,
* and other expert and professional consulting.

“Brands that use kiosks and other customer-facing self-service technologies can benefit from effective service strategies that offer an incentive for increased customer loyalty and satisfaction,” said Kathy Clas, Director, KODAK Service and Support. “Digital self-service offerings continue to drive customer engagement technologies and purchasing needs. Kodak’s host of professional services enables businesses to focus on those needs through fast, consultative service–which translates into better face-time and new growth opportunities.”

At CETW 2011, buyers from the digital signage, kiosk, mobile, self-service and other technology industries can learn how to better understand to formulate their customer engagement strategies, and evaluate available technology that enables them to better engage with their customers . For more information on the show, visit: www.cetworld.com.

KODAK Service and Support is made up of more than 3,000 professionals in 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for commercial printing, graphic communications, document imaging, data storage and retail industries. KODAK Service and Support professionals are uniquely qualified to provide services that control costs, maximize productivity, and minimize business risk.
About Kodak

As the world’s foremost imaging innovator, Kodak helps consumers, businesses, and creative professionals unleash the power of pictures and printing to enrich their lives.

To learn more, visit http://www.kodak.com and follow our blogs and more at http://www.kodak.com/go/followus.

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(Kodak is a trademark of Eastman Kodak Company.)